Shipping and Returns
Return wrong product
If the product delivered to you is incorrect (that is, it is not the product of your order), you may return it back to us within 14 (14) days of its receipt at: Parnithos 80 Galatsi, Athens 11146 Return of a wrong product is only accepted if the product is in its original state and not in any other situation than its original one. You should also contact our company to let us know your intention to return the product. You can contact us either by phone (tel .: 2102921235) or electronically via the contact form on our site or directly to e-mail: email@example.com We, after receiving the product and certifying that it is indeed wrong, will proceed to the refund, based on the way we will get back together, including the shipping costs we would pay to ship the product. Returns of products that do not meet the above conditions will not be accepted. Refund: In the case of product refund, the amount is paid in the way the payment of the purchase of the product has been made or determined by the customer's communication with the company within fifteen (15) days from the date of receipt by konstantellosmusic.gr
Our company works with the "Porta-Porta" (ELTA Courier).
Attica: 1-2 working days
Province: 1-3 working days
Orders are executed in 1-2 business days. In case a product is not readily available, we will inform you. Where the place of dispatch is remote, Porta- Porta will notify you to pick up the parcel from the nearest Hellenic Post Office. All shipments are at the buyer's responsibility. We can not be held responsible for any delay or damage after sending the order. Please check the package and the product prior to receipt and inform us immediately so that we can claim legal compensation from the carrier. If the value of your order is greater than 200 € then: Shipping is free of charge for all Greece and is for the first 5kg. Free shipping covers the sending of your order up to the shipping address declared when ordering.
• Products can be shipped to you anywhere in the Greek Territory or Cyprus. The products will be sent to you at the place you have indicated to us on the Order Form in the way you have chosen. Shipping will be made daily except Saturdays-Sundays and public holidays.
• We will do our best to send your order on the same day as to receive them as soon as possible. The delivery time for each product is approximate. In the following cases your order may be delayed: Items temporarily out of stock, power outages, technical failures, unpredictable weather conditions, strikes etc. In any case we will contact you, inform you and recommend the best possible solution.
• The shipping cost is listed on the relevant shopping cart page and is affected by the order weight and volume and the delivery method selected. In some cases shipping costs may vary due to overweight packages (over 2kg). In this case, our company manager will contact you to inform you of the difference in cost, while you retain the right to cancel your order if you disagree with this cost or choose a different delivery method.
• In any other case, we will contact you to inform you of the cost of the shipment.